Case management has been proven to be one of the most effective aspects of any counseling, psychiatric, and addiction treatment program. But what is case management? According to a SAMHSA (Substance Abuse and Mental Health Services Administration), case management “will enhance the scope of treatment and the recovery continuum. A treatment professional utilizing case management will:
- Provide the patient with a single point of contact for multiple health and social services systems
- Advocate for the patient
- Be flexible, community-based and patient-oriented
- Assist the patient with needs generally thought to be outside the realm of “substance abuse treatment”
At BHFS, every patient is assigned a case manager who will follow up within two days of an appointment to make sure that patients:
- Successfully fill their initial prescription (often requires a lot of back and forth between the case manager, the pharmacy, the patient and the insurance company)
- Begin their medication regimen correctly and according to the doctor’s prescription
- Are not experiencing undue side-effects or withdrawal symptoms
- Are aware of appropriate counseling alternatives
Patients come back to the office after a week to meet with the case manager to:
- Discuss their initial experiences with Suboxone Or Other Medications
- Address initial counseling efforts
- Review changes in living, work, or family situation
- Pose any other question that might be of concern, including other mental health issues that might be more addressable now that their dependence/addiction is being treated
The case manager is available to address any concerns on an ongoing basis. BHFS’ case managers are advocates for our patients. If a patient is having trouble with any issue relating to their recovery, their case manager is dedicated to helping them identify and weigh alternatives. Sometimes this means injecting themselves directly into the issue, and sometimes it means providing support for the patient while they navigate unfamiliar areas of the treatment community.
If patients give BHFS consent, the case manager can be of direct assistance by coordinating care with other providers.
There is no additional cost for talking to your case manager and we have found that many patients find it extremely helpful to know that there is someone whom they can call if they have needs or questions between their doctor visit.